Herbal tea is different because it doesn't have caffeine. It's made from fruits, flowers, and leaves. Each one brings its own taste and health perks.

    At ULTHMOK, we take immense pride in the quality of our products. However, we understand that every customer's experience can be unique, and sometimes, despite our best efforts, issues may arise. That's why we are committed to providing you with a perfect after - sale service that is second to none.

    We have unwavering confidence in the craftsmanship and performance of each item we offer. But if, upon receiving your purchase, you find yourself less than satisfied for any reason, we're here to make it right. Our dedicated after - sale service team is just an email away at service@ulthmok.net.

    When you reach out to us, rest assured that you'll be met with a team of professionals who are eager to assist. Whether it's a minor glitch or a more significant concern, we guarantee a comprehensive approach to resolving your issue.

    If you'd prefer to give our product another chance, we'll gladly reissue the item. We'll make sure that the replacement is of the highest quality, carefully inspected to avoid any recurrence of the problem you initially faced.

    Our goal is simple: to ensure that every customer is left completely satisfied. We strive to achieve a 100% problem - solving rate for each and every one of you. Your feedback is invaluable to us, as it helps us improve our products and services continuously. So, don't hesitate to let us know if there's anything we can do to enhance your experience with our brand.

Our Quality Guarantee

    At ULTHMOK, we are deeply committed to ensuring that every customer experiences sheer delight with their purchases from us. Our unwavering dedication to quality and customer satisfaction is the cornerstone of our business philosophy.

Returns Policy

    We understand that sometimes, despite our best efforts, things may not turn out exactly as you expected. That's why we have a comprehensive returns policy designed to make the process as smooth and hassle - free as possible for you.

    Please let us know if you are not 100% satisfied with your purchase so we can try to assist.

Incorrect or Damaged Items

    If you've received an item that is incorrect or damaged, please call or email us within 30 days of your delivery date so we can correct the problem immediately.Our dedicated customer service team is standing by, ready to correct the problem immediately. We take pride in our quick response times and will do everything in our power to ensure that you receive the correct item or a suitable replacement promptly.

Unopened / Unused Steepware

    For unopened / unused Steepware, we can offer full store credit of any item, minus the cost of return shipping, within 30 days of your delivery date.

Tea and Gifts

    For Tea and Gifts, tea is a food product, and for health and safety reasons, we cannot accept returns for Tea and Gifts. We highly recommend that you try our teas in sample sizes before committing to purchasing them in larger bulk quantities. This way, you can fully experience the unique flavors of our teas without any risk. Additionally, as tea is a natural agricultural product, it's important to note that some seasonal variance in flavor profile is to be expected. These natural variations are part of the charm and authenticity of our teas.d. 

Ceramic or Glass Products

    We do not offer exchanges or returns for ceramic or glass products that are broken upon use. These products are delicate, and while we take great care in packaging and shipping, we cannot be held responsible for damage that occurs during normal use. We encourage you to handle these items with care and follow any usage instructions provided.

Unopened / Unused Steepware Return Procedure

    To initiate the return process for unopened / unused Steepware, please contact us at service@ulthmok.net. In your email, kindly include your full name, order number, a detailed list of the unopened / unused item(s) you wish to return, and the reason for the return. This information helps us to process your request more efficiently and accurately.

    Once we receive your request, our team will review it promptly. If your return is approved, we will send you an email containing a shipping label. This label is pre - paid for your convenience, allowing you to easily return the products to us. Please make sure to pack the items with care to avoid any damage during transit. Use appropriate packaging materials such as bubble wrap and sturdy boxes to ensure the safe return of the products.

    Once we have received the returned product in good condition, we'll issue your Gift Card to ulthmok.com.

    We hope that this detailed policy gives you the confidence to shop with us, knowing that we are here to support you every step of the way. If you have any further questions or need additional assistance, please don't hesitate to contact our customer service team.

    Please note: Original and return shipping charges will not be refunded.